Terms & Conditions & Privacy Policy
Last updated: August 1, 2025
Overview
Welcome! I'm so excited to work with you. By booking any of my services—whether it’s a One Day Website, The Brand Spritz, or The Total Knockout—you agree to the terms outlined below. These policies help keep things smooth, fair, and professional for everyone.
TERMS & CONDITIONS
Services Offered
I provide custom web and brand design services, including:
One Day Website: 5–6 custom-designed pages tailored to your brand, optimized for mobile, built with strategy, and SEO setup included.
The Brand Spritz: A mini branding package designed to give your business a polished, professional visual identity.
The Total Knockout: A complete branding and website package delivered within one week.
Add-ons: Graphic design work and other visual assets available as extras.
Prep & Process
A Client Prep Guide will be sent ahead of your design day. It’s essential that all materials—including text, branding assets, and images—are submitted before your scheduled day.
Your design day relies on full and timely client participation.
Revisions must be submitted by 3–5 PM (your time zone) on the day of design. Revisions submitted after this window may not be applied.
Support & Edits
You get 1 week of post-launch functionality support included.
After this, additional work is billed at $50/hour and must be scheduled.
If your site requires extra time due to high content volume, we’ll plan an additional 2-hour revision window.
Payment, Deposits & Cancellations
A 25% non-refundable deposit is required to reserve your date—no matter the payment method (in full or in installments).
If you cancel, that 25% deposit is retained.
Every client is allowed one free reschedule.
If you no-show or reschedule a second time, the project is canceled and 75% of your total payment is refunded.
If you wish to rebook after a cancellation, you must pay in full, and all payments are non-refundable.
Ownership & Responsibility
Upon final payment, you own your website and branding files.
I am not responsible for what happens after launch (e.g., security issues, third-party platform changes, plugin conflicts, SEO ranking, client results, etc.).
If fixes are needed in the future, you may hire me at $50/hour.
Refunds
No refunds will be granted for:
Work already completed
Missed deadlines due to delayed client materials
Client dissatisfaction stemming from lack of communication or prep
Technical issues that are the responsibility of the platform (e.g., Showit, hosting providers)
PRIVACY POLICY
What I Collect
To serve you best, I collect basic personal information like:
Name
Email
Business name and details
Branding materials
Website logins (for setup only)
How It’s Used
This info is used solely to:
Complete your design
Deliver your project files
Communicate during the process
Send important updates or resources related to your project
Your data is never shared, sold, or used for spam.
Data Storage
Your data is stored securely and only for as long as needed to complete the service. After 90 days post-project, your files may be deleted unless otherwise agreed upon.
Your Rights
At any time, you may request access to your data, ask for it to be corrected, or ask for it to be deleted from my system (if not essential for legal or business purposes).
If you have any questions about this policy or the process, feel free to reach out.
Thanks for trusting me with your business—I can’t wait to bring your vision to life!
—
Brooke Schlotter
Brand & Website Designer
www.websitebybrooke.com
brooke.websitedesign@gmail.com